导语

  

内容提要

  

    本教材旨在通过提供专业实用的英语教学内容，为邮轮服务人员提供必要的语言技能和行业知识，以满足邮轮旅游产业对高素质人才的需求，同时也为推动我国邮轮旅游产业的国际化发展贡献力量。
    本教材参考邮轮乘务专业学生从开始专业学习到成为一名合格的邮轮工作者的发展路径，设计了邮轮基本介绍、邮轮主要部门业务知识、邮轮面试、登船准备、邮轮生活五大模块，每个模块分四到六个小节，均精心设计了相应的英语情境，融入了相应的知识技能学习训练内容。
    本教材内容务实，情景真实，语言生动，不仅适用于高等院校邮乘、海乘等专业的学生，也可作为旅游文化专业学生的教材，以及星级酒店管理工作人员及相关领域人员的培训参考教材。

Part 1 Introduction to Cruise
  1.1 Cruise Type
  1.2 Cruise Ports
  1.3 Cruise Lines and Brands
  1.4 Departments on Cruise Ships
  1.5 Primary Cruise Positions
  1.6 Position Selection
Part 2 Customer Service Knowledge
  2.1 Guest Service
  2.2 Housekeeping Service
  2.3 Food Service
  2.3.1 Restaurant
  2.3.2 Coffee and Snacks
  2.3.3 Room Service
  2.4 Bar Service
  2.5 Shop Service
  2.6 Leisure Service
  2.6.1 Swimming Pool
  2.6.2 Sauna & Spa Service
  2.6.3 Beauty Salon
  2.6.4 Gym
  2.6.5 Theater
  2.6.6 Photography
  2.6.7 Childcare Center
Part 3 Cruise Ship Interview
  3.1 Interview Etiquette
  3.2 Preparation for a Cruise Ship Interview
  3.3 Basic Interview Questions for Cruise Ship Jobs
  3.4 Answering Techniques for Interview Questions
Part 4 Before Boarding a Cruise Ship
  4.1 Email
  4.2 Visa Application
  4.3 At the Airport
  4.4 At the Hotel
  4.5 At the Customs
Part 5 Life on Cruise Ships
  5.1 Crew Areas and Activities
  5.2 Shipboard Communications
  5.3 Medical and Mental Health
  5.4 Safety and Inspection
  5.5 Awards and Discipline
Appendix One Famous Cruise Ports in the World
Appendix Two Code of Appearance for Crew Members Onboard